Before a learner joins a microcredential, they must complete an extended enrolment journey which includes making full payment for the microcredential. As part of this, FutureLearn captures some basic information about them in order to register these details into the partner’s own record system. The reason for this is that a microcredential is a (potentially) credit-bearing learning experience, so the partner needs to be able to keep permanent records of the learner in order to recognise the credit that they may achieve in the future.
The basic stages of enrolment
From the microcredential description page, learners go through a step by step process in one sitting to gather this information and their payment. The components of the journey are as follows:
1) Learner signs in or registers to have an account with FutureLearn.
2) Learner reads the eligibility requirements (inputted by the partner) and ticks a checkbox to validate that they meet the requirements.
3) Learner enters their personal data that is required by the university for registration. We send the partner their FutureLearn email address, and ask the learner to review and change it if required. At this stage, we also confirm with a learner whether they are happy to receive marketing communications from the partner.
4) Learner goes through an ID verification process with a third party app (Jumio) that checks that they have a valid ID.
5) Learner reads a ‘Declaration’ that links to the T&Cs or code of conduct of the university, and ticks a box to verify that they accept these codes.
6) Learner is taken to a checkout screen and enters their billing information.
7) Payment is taken, and learner is automatically enrolled on the microcredential, and able to access pre-reading or discussions on the microcredential page.
There is a fully editable eligibility checker to allow you full control over informing learners about the requirements for a particular microcredential. Accepting these requirements is a compulsory stage in the journey.
Learner feedback has indicated that this is a good moment to manage expectations of the learner. Make it clear that they must meet these requirements or their access may be removed.
Data collection and sharing
FutureLearn collects a selection of data points that have been found to be a requirement across our partner base. The data is made available to our partners through a download in Learning Manager.
You will require the Program Learner Admin permission to access this data.
Declaration and agreement of T&Cs:
There is a stage of the journey which explicitly asks a learner to agree to the terms of the partner organisation, to meet contractual requirements of the partner.
Partners should provide various fields about their organisation to be displayed on the post purchase confirmation, in order to meet the legal requirements for educational services.
Watch the video below to view a demo of the learner experience of a microcredential enrolment journey.
Download the video at this link.
To find out more about the enrolment process and implications that this may have on your decision on the enrolment status of a learner, please speak to your FutureLearn contact, who will be able to advise you.